need help

Customer Service Improvements
Very occasionally there are production issues. If a area of the site is not working as intended, there had been no way to communicate this to the customers. This project implemented a simple banner, which clicks through for more information, allowing Volkswagen to signpost if there are issues affecting the site that a user would benefit from knowing about. Additionally, it reassures the customers an issue they've encountered is known about and has a timescale for resolution.
Need Help Updates
We implemented a series of improvements on the Volkwagen Need Help section, based on some usability work we had conducted to improve the overall experience of looking for help on the site.